Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@afterstory.co. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect items received

While we endeavour to be 100% accurate with every order and have both electronic and manual checking in place, occasionally this can occur. Please contact us immediately with photos and your order number and we can arrange for a return label to be emailed to you. The correct item will be posted out to you as soon as you have confirmed the incorrect item (unused and in original packaging) has been popped in the post. If the incorrect item you received has been removed from packaging and used, unfortunately, we will not be able to accept it back to replace due to hygiene reasons.

Product Care

Please treat your purchases with care. If handled roughly, stored incorrectly or cleaned using inappropriate substances, items may break or become damaged. Store all items in a clean, dry environment to ensure longevity. 

Leather goods: In the unlikely event your leather item has a fault, please contact immediately. Visual faults to leather goods must be emailed with images within 48 hours of receipt, with functional faults (hardware faults) within 12 months, within your warranty period. Any item with a manufacturer's warranty will be assessed by the manufacturer. Normal wear and tear (scratches, stretches, marks, tears or environmental damage), or damage from improper care such as contact with perfume, incorrect leather care or water damage, will not be replaced or refunded. If you need to return your order due to the reasons stated above, please email hello@afterstory.co first to confirm it will be accepted. We cannot provide a refund or credit for a returned item not previously discussed.

If the fault is deemed unfixable by our manufacturer, we will offer an exchange, store credit or refund. If an item is out of stock and stock is due, we will offer an alternative product, a store credit or waitlist the item for you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can exchange your item within 14 days. No questions asked.

Sales

We reserve the right to cancel any order that has misused private discount or referral codes.

Flash sales and product releases may happen throughout the year – often, these periods come with slightly extended despatch times. Our warehouse often extends their hours to manage the influx, but this is at their discretion. We will notify customers on our home page if extended despatch times do occur. If you need your order quickly, please select express post at checkout to minimise the transit time (this will not jump your order ahead of the despatch cue).

As per the terms of order cancellation/amends, we will not refund the difference of a purchase made before/after the specified sale dates/times.

We do not offer refunds or exchanges for change of mind on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@afterstory.co.

Gift Cards

Our gift card system acts as a form of currency. While you will be able to use one-off codes, sales do not include gift cards and discount codes or other gift cards cannot be used to purchase them.

COPYRIGHT, INTELLECTUAL PROPERTY + TRADEMARKS

The purchase of ANY After Story or other brand's product does not transfer reproduction rights. Please do not use or reproduce any images or designs without permission.  All designs remain property of After Story, even if you haven’t purchased a product from us. All designs are protected by registered trademarks, copyright and intellectual property laws.